Refunds & Exchanges
Loose Life ABN 91 547 538 498
We understand that from time to time a customer may purchase an item that is not the right size, the wrong colour or simply not what they expected. If for one of these reasons you are dissatisfied with your purchase please follow our returns procedure below:
Before returning an item please email first. If you let us know what you’d like to do we can then be prepared to receive your return (and put aside whatever you would like to exchange for etc).
Return your product within 7 days from the date of purchase.
Include a copy of your receipt with the return.
The merchandise must be unopened, unused, unwashed, with all tags attached and in its original packaging.
Exchanges should include a self addressed prepaid envelope or satchel with the return of the item for the replacement stock to be sent back in. Alternatively freight will be charged to send out the exchange.
Refunds, once approved, will only be given for the value of the item, not including the initial cost of shipping the item to the customer or any return postage costs. It must be refunded in the same way it was originally paid for. Alternatively the refund can be in the form of a gift voucher.
For all international orders please be advised additional postal taxes may be applied by your domestic postal carrier.